An In-House BDC is the Communication Hub for the dealership, they are responsible for the First and last impression the client gets of your Dealership.
Because of their crucial role is extremely important for a dealership that their BDC or call center is well-trained. The process of hiring the right candidates combined with a motivating compensation plan and intensive and ongoing training will yield the best results. BDC representatives are always on the phone, and to keep their skills sharp, dealerships should provide regular ongoing training.
Training packages with focus on:
Dealer Operational Efficiency & Productivity, & Shop Loading
Effective Phone Communication Skills. Etiquette & Techniques
Cutting-Edge BDC Software (PremierConnect360)
Delivering an Exceptional Communication Experience
Overcoming Objections to Drive Sales
Phone Routing & Optimizing Call Efficiency
Value Based Selling Strategies
Client Communication Strategies VAK (Visual, Auditory, Kinesthetic)
6030 Marshalee Dr Suite M209 Elkridge MD 21075 US 800.599.1540 firstname.lastname@example.org
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