Dealership BDC Training

An In-House BDC is the Communication Hub for the dealership, they are responsible for the First and last impression the client gets of your Dealership.

Because of their crucial role is extremely important for a dealership that their BDC or call center is  well-trained. The process of hiring the right candidates combined with a motivating compensation plan and intensive and ongoing training will yield the best results. BDC representatives are always on the phone, and to keep their skills sharp, dealerships should provide regular ongoing training.

In-House BDC Training

Invest in Training!

Training packages with focus on:

Dealer Operational Efficiency & Productivity, & Shop Loading

Effective Phone Communication Skills. Etiquette & Techniques

Cutting-Edge BDC Software (PremierConnect360)

Delivering an Exceptional Communication Experience

Overcoming Objections to Drive Sales

Phone Routing & Optimizing Call Efficiency

Value Based Selling Strategies

Client Communication Strategies VAK (Visual, Auditory, Kinesthetic)