Our executive team possesses extensive experience in all facets of dealership operations and has over 150+ years of expertise in the Luxury Automotive Industry. We work with luxury and non luxury dealers coast to coast providing innovative call center, training, and software solutions that drive CSI/CEI, sales, and client loyalty. Whether you operate your own internal BDC or outsource some of your call center operations we have the right solution for you! Our cutting edge software and training platforms allow our clients to optimize their call center operations and achieve maximum efficiency.
Our client philosophy is centered on the belief that Luxury Brand Clients deserve and expect an exceptional client experience in both service and sales.
We believe in providing your clients with the highest quality service and recognize that a “Premium Experience” is essential in achieving top customer satisfaction scores and establishing strong client retention.
PremierConnect is a national provider of "Best in Class" BDC & Call Center Services to the Luxury Automotive Industry and beyond. We provide call center and BDC services to brands such as; Mercedes-Benz, BMW, Porsche, Audi, Lexus, Volvo, and have expanded to all brands always maintaining the same level of quality and professionalism..
PremierConnect's Virtual Client Interaction Center will streamline your Service Department’s communication needs and provide your dealership with a seamless communication channel for your clients. Our team of professionally trained agents to support your dealership, we offer a full suite of inbound and outbound programs that will reduce your monthly call center investment and deliver an excellent client experience
We are committed to service excellence and will provide your clients with the luxury experience they are accustom to and deserve. Let us partner with you to provide your clients with a Luxury Service and Sales experience that is second to none.
The PremierConnect team is excited to launch our new service follow-up call and data mining programs for the new SOI program. Based our involvement with many national retention programs, metrics clearly illustrate that to strong retention dealers need to have more “real-time” feedback from customers to ensure optimal client retention.
In addition to the retention questions, we will be collecting “real-time” feedback from the client regarding their service experience. In instances where the client indicates any unresolved concern, or question, we will send an “alert” to the dealership team to ensure the clients request is handled promptly.
6030 Marshalee Dr Suite M209 Elkridge MD 21075 US 800.599.1540 email@example.com
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