Giving your BDC staff the tools they need to do their job more than just making sure they have desk space and a working telephone – it’s making sure they have every relevant resource their job role requires. Having the right tools allow employees to complete their task efficiently, which affords them the opportunities to expand their range of capabilities and provides your Dealership with an efficient CSI process.
PremierConnect is very excited to announce the launch of our cutting edge ClientConnect360 CRM Platform for licensing to Dealerships BDC Departments. Our Software was developed especially to manage the Outbound Programs and enhance your In-House BDC.
Our platform has been in use in our call centers for years helping dealerships nationwide drive their CSI/CEP, sales, and client retention.
• Telephony hosting and recording
• Call Tracking providing full transparency of all outbound activities
• All calls hosted on the platform for easy review & recorded for QC
• Alerts and disposition reporting that delivers client feedback from call to provide the opportunity to resolve issues before it negatively impacts CSI/CEP
• Embedded scripting feature to ensure clear and consistent calls
• Fully flexible to create an outbound call campaign in minutes
• Full-Reporting of outbound calls, types, disposition and call outcome, satisfying conclusion reporting to ensure highest CSI, and much more.
• An extremely affordable platform that delivers results in sales, CSI/CEP, retention, and profitability. If you are a dealership or business that operates your own BDC, contact me directly to learn more about how we can help you optimize your call center.
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